Privacy Policy

Word of Mouth Dog Training (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, share, retain, and delete information when you use our mobile application, website, or services.

This policy is publicly accessible and applies to all users.

1. Information We Collect

We collect the following categories of data:

A. Personal Information

Collected when you create an account, contact us, or book services:

Name
Email address
Phone number
Location (city or address, if required for in-home services)
Dog-related information (name, breed, age, behavior notes)

B. Usage & App Data

Collected automatically when you use the app:

App interactions (features used, session duration)
Device information (device type, OS version)
IP address
Crash logs and performance data

C. Optional Data

Messages or feedback you send to us
Photos or notes you choose to upload (if applicable)

2. How We Use Your Data

We use collected data for the following purposes:

To provide and manage dog training services
To communicate with you (appointments, updates, support)
To personalize your experience
To improve app functionality and performance
For analytics and troubleshooting
To comply with legal and regulatory obligations

We do not use personal data for third-party advertising.

3. Data Sharing & Disclosure

We do not sell your personal data.

We may share data only with:

Service providers (e.g., hosting, analytics, scheduling tools)
Legal authorities when required by law
Business operations partners strictly necessary to deliver services

All vendors are contractually required to protect your data and use it only for agreed purposes.

4. Analytics & Tracking

We may use analytics tools to understand app usage and improve performance.
These tools may collect anonymized or aggregated usage data.

You can limit tracking through your device settings where applicable.

5. Data Retention Policy

We retain personal data only for as long as necessary to provide services and meet legal obligations.

Retention periods:

Active accounts: data retained while the account is active
Inactive accounts: reviewed periodically for deletion
Legal or financial records: retained as required by law

6. Data Deletion Policy

You may request account and data deletion at any time.

Deletion timeframe:

We delete your personal data within 30 days of account deletion or verified request,
except where retention is legally required (e.g., financial records, fraud prevention, or regulatory compliance).

To request deletion, contact us using the details below.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate information
Request data deletion
Withdraw consent
Opt out of non-essential communications

Requests will be handled within a reasonable timeframe.

8. Children’s Privacy

Our app and services are not intended for children under 13.
We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated effective date.

10. Contact Information

For privacy questions, data requests, or concerns, contact:

Word of Mouth Dog Training
📧 Email: [email protected]
📞 Phone: 720.436.5730
🌐 Website: wordofmouthdogtraining.com